Booking Privacy

It’s your privacy, know how we use it

Overview:

This Privacy Notice outlines the measures taken by this website (www.amitravel.co.za), which is a subsidiary of AMI Group South Africa (Pty) Ltd, registered at 173 Oxford Road, Rosebank, 2196 Johannesburg, incorporated in South Africa, and its affiliated trading names, to safeguard the privacy of your personal information during the booking process. We understand and realize the significance of your personal data and are dedicated to honoring your privacy and safeguarding your personal information.

Information we collect and why:

In order to fulfill our responsibilities as a travel agent, it is necessary for us to gather, utilize, and reveal personal data. This is done specifically for the purpose of creating and overseeing travel reservations on behalf of our clients. Throughout our connection, we may gather the following information:Personal and contact information, including title, complete name, contact details (address, telephone, and email address), passport number, date of birth, and nationality, if requested by the airline. Payment details required include the card number, security number, expiration date, and cardholder name. Information regarding frequent flyer numbers, vehicle rental program, and hotel room choices (if applicable). Please provide any dietary restrictions or health concerns that may impact your travel arrangements or be required by the travel service provider(s), such as accommodation or tour providers. Additionally, please provide information such as your email address, how you learned about us, and your travel preferences when filling out forms on our website. This information will be utilized to ensure that you are promptly informed about our most recent promotions and merchandise. Call recordings are made for the purposes of quality monitoring and staff training. By engaging with the social media functionalities on our website, such as Facebook, Twitter, or Instagram, you will be subject to the privacy policies of the corresponding social media businesses.Upon accessing our website, our servers may log information about your device and the network you are using to connect with us, such as your IP address.

How we collect your information:

We typically gather your personal data via the information you provide to us throughout our interaction. We can obtain the previously mentioned data from the following sources: We collect data about you when you purchase or inquire about a travel arrangement, whether through phone, email, or online. If you subscribe to our marketing communications, such as e-newsletters, interact with our customer support team, participate in tournaments, or enroll in promotions, we may need to obtain personal information about you from a third party under certain conditions. This includes situations where an individual makes a trip reservation on your behalf, which involves travel arrangements intended for your use. Examples encompass bookings for a family or group, as well as reservations arranged by your workplace. When such a situation occurs, we rely on the authority of the person making the travel reservation to represent any other individuals involved in the booking. If you make a travel booking for someone else, such as a family or group booking or an employee booking, you confirm that you have obtained the other person’s consent for us to collect, use, and disclose their personal information as described in this Notice.

Why do we use your personal data:

Booking: In order to fulfill our responsibilities as a travel agent. If you do not provide this information, we will be unable to finalize your booking. Your personal and contact details are utilized solely for the purpose of facilitating the completion of trip arrangements that you make on our website. Additionally, the requested information includes payment details, passport numbers, date of birth, frequent flyer numbers, and dietary preferences.

Legitimate: In order to provide you with appropriate products and services, we may use direct marketing communications and profiling to determine whether or not particular products and services should be offered to you. Your information may also be used for larger purposes, such as providing you with travel confirmation and updates on your itinerary, managing your booking, and enabling us to contact you for customer support. Your personal information may be utilized to deliver targeted marketing campaigns, including information about exclusive promotions, new items, or competitions. These may encompass electronic communications such as emails, text messages, and data messaging. If you have a desire to not receive such information, you have the option to formally request in writing that we refrain from sending it to you.

Your Consent: Under certain circumstances, we have the ability to gather and analyze your data with your explicit permission. When you select a checkbox to subscribe to email newsletters, your personal information may be utilized, with your explicit permission, to send you appropriate promotional fares.

How we share your personal data:

Your information may be shared with the following entities: Our primary suppliers include airlines, hotels, tour operators, transfer providers, cruise lines, car rental and activity providers who handle your travel reservations. We also work with individuals who make third-party reservations on your behalf, as well as third parties who provide services such as credit card processing, business analytics, and fraud prevention. We may share your information with these suppliers and third parties as required by law and to fulfill our legal obligations. AMI Group of Companies is an international corporation that operates in 15 countries worldwide. As a result, your personal information may be shared with our affiliated entities in other countries. This is necessary for us to process your travel booking and provide administrative, advisory, and technical services, including the storage and processing of your information. We will guarantee that any international transfers of data will either be essential for the execution of a contract between you and the recipient in another country, or will be conducted with the necessary protections as mandated by your local data protection legislation.

How long do we keep your information:

We eradicate all of your data, including names, passport bio data pages, visas, email addresses, phone numbers, email correspondence history, WhatsApp chat history, live chat history, call records, holiday booking information, and any other pertinent information we may have gathered from you as outlined in the “Information we collect from you” section above, upon your return from your vacation/trip.

Your rights:

With regards to the personal information, we handle on your behalf, you possess the entitlement to: verify that we are processing your data, request access to the personal data we possess, have any inaccurate or incomplete data corrected, request the deletion of your personal data if there is no valid reason for its ongoing processing, and request the withdrawal of your consent.

To exercise any of the aforementioned rights, please email us at privacy@amigroups.com and provide the necessary information on your request.

If you are not happy with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) of the United Kingdom of Great Britain and Northern Ireland. You can do this by using the following link: https://ico.org.uk/concerns/Our ICO Reference Number is: ZB393519

IP Addresses:

When accessing our website, utilizing our mobile applications, or receiving communications from us, our servers may log information about your device and the network you are using to connect with us, including your IP address. We gather your Internet Protocol (“IP”) addresses for the purpose of monitoring and consolidating non-personal data. For instance, we monitor the device, browser used, and geographic regions of customers and visitors who navigate our site.

Cookies:

The websites of AMI Group of Companies, including its subsidiaries, affiliates, and divisions, utilize cookies. An internet browser stores these text files on a computer system. By utilizing these cookies, we are able to enhance the user experience on our website by providing a more user-friendly interface that would be unattainable without the cookie configuration. Aside from the aforementioned first-party cookies, we may employ anonymized third-party web analytics services, such as Google Analytics, on our websites. The analytics firms that manage these services use technologies such as cookies to assist us in analyzing how visitors use our websites.