{"id":159269,"date":"2021-08-03T13:14:17","date_gmt":"2021-08-03T13:14:17","guid":{"rendered":"https:\/\/liberia.ami-education.com\/?page_id=159269"},"modified":"2022-10-19T14:21:39","modified_gmt":"2022-10-19T14:21:39","slug":"customer-complaints","status":"publish","type":"page","link":"https:\/\/amigroups.com\/rmos\/customer-complaints\/","title":{"rendered":"Customer Complaints"},"content":{"rendered":"\t\t
Many problems are caused by misunderstandings, and can be resolved informally. Please contact our Service Improvement Manager or the customer service agent who advised you by calling +27 115 689 731, and he or she may be able to sort out the problem to your satisfaction.<\/span><\/p> In the event you are dissatisfied with the service you have received and you have not been able to reach a resolution via our Customer Service Manager or support team, you can make a formal complaint by email to <\/span><\/span>Complaints@amigroups.com<\/span><\/span><\/a> Please include a subject heading of ‘Customer Complaint’ and supply your full name and order number.<\/span><\/span><\/p> We will acknowledge receipt of your complaint within 72 hours. An investigation will be carried out into the issues raised and a full response will normally be provided within 7 working days.Where the issue is particularly complex, it may take a little longer to respond fully. If this is likely, we will provide information on the action which we are taking and advise when you can expect a full response I am unhappy with the service I received. What can I do? Many problems are caused by misunderstandings, and can be resolved informally. Please contact our Service Improvement Manager or the customer service agent who advised you by calling +27 115 689 731, and he or she may be able to sort out the problem …<\/p>\nHow to make a complaint<\/span><\/h4>
What happens next?<\/span><\/span><\/h4>
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