{"id":159269,"date":"2021-08-03T13:14:17","date_gmt":"2021-08-03T13:14:17","guid":{"rendered":"https:\/\/liberia.ami-education.com\/?page_id=159269"},"modified":"2021-10-22T19:28:41","modified_gmt":"2021-10-22T19:28:41","slug":"customer-complaints","status":"publish","type":"page","link":"https:\/\/amigroups.com\/shipping\/?page_id=159269","title":{"rendered":"Customer Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"159269\" class=\"elementor elementor-159269\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cefd62 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2cefd62\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64ac4b4\" data-id=\"64ac4b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9723bd3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9723bd3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d86bf4f\" data-id=\"d86bf4f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4b1203 elementor-widget elementor-widget-text-editor\" data-id=\"e4b1203\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<section class=\"Section--section--1izcX \"><div><div class=\"Text--body--2LKoQ\"><h4><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">I am unhappy with the service I received. <\/span><span style=\"vertical-align: inherit;\">What can I do?<\/span><\/span><\/h4><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Many problems are caused by misunderstandings, and can be resolved informally. <\/span><span style=\"vertical-align: inherit;\">Please contact our Service Improvement Manager or the customer service agent who advised you by calling +27 115 689 731, and he or she may be able to sort out the problem to your satisfaction.<\/span><\/span><\/p><h4><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">How to make a complaint<\/span><\/span><\/h4><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">In the event you are dissatisfied with the service you have received and you have not been able to reach a resolution via our Customer Service Manager or support team, you can make a formal complaint by email to <\/span><\/span><a href=\"mailto:Complaints@amigroups.com\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Complaints@amigroups.com<\/span><\/span><\/a><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> Please include a subject heading of &#8216;Customer Complaint&#8217; and supply your full name and order number.<\/span><\/span><\/p><h4><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">What happens next?<\/span><\/span><\/h4><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">We will acknowledge receipt of your complaint within 72 hours. <\/span><span style=\"vertical-align: inherit;\">An investigation will be carried out into the issues raised and a full response will normally be provided within 7 working days. <\/span><span style=\"vertical-align: inherit;\">Where the issue is particularly complex, it may take a little longer to respond fully. <\/span><span style=\"vertical-align: inherit;\">If this is likely, we will provide information on the action which we are taking and advise when you can expect a full response.\u00a0<\/span><\/span><\/p><\/div><\/div><\/section>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>I am unhappy with the service I received. What can I do? Many problems are caused by misunderstandings, and can be resolved informally. Please contact our Service Improvement Manager or the customer service agent who advised you by calling +27 115 689 731, and he or she may be able to sort out the problem&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"https:\/\/amigroups.com\/shipping\/index.php?rest_route=\/wp\/v2\/pages\/159269"}],"collection":[{"href":"https:\/\/amigroups.com\/shipping\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amigroups.com\/shipping\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amigroups.com\/shipping\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amigroups.com\/shipping\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=159269"}],"version-history":[{"count":0,"href":"https:\/\/amigroups.com\/shipping\/index.php?rest_route=\/wp\/v2\/pages\/159269\/revisions"}],"wp:attachment":[{"href":"https:\/\/amigroups.com\/shipping\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=159269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}