{"id":6521,"date":"2023-06-11T16:59:37","date_gmt":"2023-06-11T16:59:37","guid":{"rendered":"https:\/\/amigroups.com\/staging.shipping\/fast-mailout-copy\/"},"modified":"2025-04-11T13:58:21","modified_gmt":"2025-04-11T13:58:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/amigroups.com\/staging.shipping\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tFrequently Asked Questions\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\tFrequently Asked Questions<\/span>\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I or someone I designate pick up my package in person at the AMI Shipment warehouse? How would I do it? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you or a designated person (friend\/family member) can pick up locally at all our warehouses for a fee of $20 per package. Please set the shipment method for your package as “Local Pickup.” Pay for your $20 pick-up fee along with any accrued service fees prior to pick-up. You must bring a valid photo ID to pick up your package. If someone you designate is picking up your package, they must be listed in your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I forgot my suite number when ordering with my U.S. address online? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Please immediately enter your package and tracking number in the Expected Package section of your account to help with locating. When there is no suite number on a package or if the name on the package does not match the suite, the package will be placed the unclaimed packages account. We will take photos of the contents to help match the package to the owner and fill out the customs declaration form. Content Photos and Customs Declaration fees will be assessed to the package. If your package was delivered and has not been entered into your account within 2 business days, please submit a support ticket, providing the tracking number and any other additional information about your package to assist our investigation.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy carrier stated that they were not able to deliver my package. What happened? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
The carrier may have been trying to deliver the package outside of business hours or on Sunday. Please ask your carrier to only attempt delivery 9am – 5pm Monday – Friday except U.S. holidays.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any additional fees associated with heavy or long packages? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes, there is a heavy package surcharge applied to any package 30 lbs or heavier.\n\n\nHeavy Package Surcharge<\/u><\/b>\n